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Terms & Conditions

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TERMS AND CONDITIONS OF USE
This Statement outlines the terms and conditions governing all sales and purchases made through this website, regardless of whether the order was transmitted via the internet, telephone/fax or post. By accessing, browsing and/or using this site you acknowledge that you have read, understood and agree to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree with these terms, do not use this site.

Anyone ordering products for delivery acknowledges they have reviewed the contents of their order and acknowledge that it contains acceptable and approved items for import into the country of destination/delivery. The buyer, solely, accepts the full risk of any items or package (or part thereof) being detained by customs for whatever reason, and acknowledges and agrees that they will not hold NatureBee® (Topline International, Ltd.) liable for such packages, for whatever reason, being unable to be delivered to their destination.

NATUREBEE CUSTOMERS AND ACCOUNTS
Some products available on this site may be restricted in your country. It is your responsibility to comply with such restrictions. Any NatureBee account is to be used only by the person registered for that particular account. All information provided on registration must be true and accurate. False information provided on registration is considered fraud. The account holder is responsible for ensuring that their account details remain confidential, and that access to their computer remains restricted to prevent others from gaining access to their account. The account holder accepts responsibility for all activities which occur under their account. NatureBee reserves the right to refuse service, terminate accounts, or cancel orders at any time and will not be held responsible for fraudulent information.

PRICING
All prices quoted are subject to change at any time at the discretion of NatureBee. You will be charged in the currency which you have chosen to shop. NatureBee reserves the right to reject any orders which include incorrect prices which may occur due to data entry errors, code errors; hacking, incorrect pricing provided by manufacturer, translation errors, etc. Prices are not negotiable and unless marked otherwise, do not include postage and handling. Postage and handling costs are calculated and added separately before checkout.

SHIPPING
We can send your order to virtually any country in the world. All our items are professionally packed for safe international delivery. This usually takes between 4 and 15 working days depending on the delivery service in the destination country.

We normally ship our products within two business days unless specified otherwise. If we are unable to dispatch your order within three business days we will contact you and advise you of the expected dispatch date.

Your order will be delivered in separate parcels of less than 20kg (around 44 pounds) each for ease of handling and shipping. Our shipping & handling rates are based on the weight of the total order. Products which may exceed the size or weight restrictions may require a special quote which will be calculated and e-mailed to you.

Our products are delivered with free insurance and in the unlikely event that your item arrives damaged, or is lost, let us know, and we will either replace it (if a replacement is available) or issue a refund—the choice is yours.

Any import duties or taxes, which are levied by the authorities of your country once the product reaches your country, are at your cost.

Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.

ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.

PAYMENT
Payment options provided by NatureBee are Visa, MasterCard, Amex, Diners, PayPal and Gift Certificates. Your credit card will be billed when you confirm your order. For your protection, the NatureBee website is SSL secured.
 
Under no circumstances are Gift Certificates redeemable for cash. If the item was purchased with a gift certificate, the appropriate account will be credited with the value of the item purchased in the currency of the original gift certificate. CASH REFUNDS ARE NOT APPLICABLE TO GIFT CERTIFICATES.

RETURNS POLICY
If an order is not received or if an item is received and it is either damaged or faulty, a return claim MUST be filed with NatureBee within 30 days from date of dispatch of goods. Email details of your claim to help-desk@naturebee.com.
The following options will be made available:
 
Replacement: If a replacement is required it will be sent immediately subject to availability, at no charge. 
Credit: If a credit is required, the appropriate NatureBee account will be credited to the amount of the transaction, in the currency at the time of purchase. 
Refund: If a refund is required, it will be provided according to the original payment (i.e. if payment was made on Visa, the visa will be credited. If the item was purchased with a Gift Certificate the customer Gift Certificate account will be credited).
 
Notwithstanding the above, we continue to offer our "Money back if you are not happy guarantee". Not 30 days, not 60 days, but right down to the last 2 golden capsules...that's how sure we are that NatureBee will work for you.

LICENSE AND SITE ACCESS
Access to the NatureBee website is granted only for the purpose of accessing the services provided. Under no circumstances may any individual alter any part of the website or try to access it other than through a web browser for the purposes of obtaining information or purchasing product. No part of this site may be reproduced for any reason, nor may any parts of the site be displayed anywhere else using frames or other html manipulation process unless written permission has been granted by NatureBee. This includes logos, trademarks, or registrations.

Topline International, LTD. is the sole owner of the NatureBee® registered trademark.
This website was copyrighted in 2014.

SECURITY & PRIVACY
Shopping online at NatureBee is extremely secure as we use 128bit encryption for all our credit card transactions. This level of security is the same as you would use for online banking. See our 'Privacy Statement' for our privacy policy.

LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL TOPLINE INTERNATIONAL BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA OR PROFIT, ARISING OUT OF THE USE, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE. IF YOUR USE OF MATERIALS FROM THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ANY COSTS THEREOF.

PRIVACY STATEMENT
 
Purchasing NatureBee
This website is the official NatureBee website. Please purchase NatureBee products from only authorized dealers and agents listed on the Buy Now page.

Direct Orders
Authorized Agents
Find A Retail Store in New Zealand and Australia
 
Delivery Information for Direct Orders
For orders made on this website or through our Customer Service department via phone.
We can send your order to virtually any country in the world. All our items are professionally packed for safe international delivery. This usually takes between 4 and 15 working days depending on the delivery service in the destination country. Once your order is shipped, we are not able to cancel your order.
 
We normally ship our products within two business days unless specified otherwise. If we are unable to dispatch your order within three business days we will contact you and advise you of the expected dispatch date.
 
Your order will be delivered in separate parcels of less than 20kg (about 44 pounds) each for ease of handling and shipping. Our shipping & handling rates are based on the weight of the total order. Products which may exceed the size or weight restrictions may require a special quote which will be calculated and e-mailed to you.
 
Our products are delivered with free insurance and in the unlikely event that your item arrives damaged, or is lost, let us know, and we will either replace it (if a replacement is available) or issue a refund - the choice is yours.
 
Any import duties or taxes, which are levied by the authorities of your country once the product reaches your country, are at your cost.
 
Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.
 
USA: 7 to 10 working days from order date. Tracking details are e-mailed to customer.
Australia:  7 to 10 working days from order date. Australia Post delivery has no tracking numbers.
NZ:  3 working days from order date. Tracking details are e-mailed to customer.
UK + EU: 7 to 10 working days from order date. Tracking details are e-mailed to customer.
Asia: 7 to 10 working days from order date. Tracking details are e-mailed to customer.
*We do not ship to PO Box addresses 
 
FOR MORE INFORMATION
mail  help-desk@naturebee.com
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DELIVERY: NZ, AUS and East and West Coast USA - we can deliver your Naturebee product to you within 5 - 10 working days. Mid West States and Hawaii can take up to 15 working days. ORDER NOW!
 
This website is the official website for Topline International, Ltd. and NatureBee® products. Topline International, LTD. is the sole owner of the NatureBee® registered trademark. © 2014 Topline International, Ltd. Products ordered on this website (or from our retailers or official distributors listed on our Buy Now page) are the only authentic NatureBee® Potentiated Bee Pollen products.

The statements contained on this website have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease. If you are pregnant, nursing, taking medication, or have a medical condition, please consult your physician before using this product.

 
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TAPS Approval Number NA2897 070308
Last updated June 30 2015.
Always read the label and use only as directed. If symptoms persist see your healthcare professional. Supplementary to and not a replacement for a balanced diet.

 
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