Returns Policy
We want you to feel confident shopping with NatureBee. If you’re not satisfied with your purchase, eligible products can be returned under our 180-Day Satisfaction Guarantee, subject to the conditions below.
If your product is faulty, damaged, incorrect or otherwise does not meet applicable consumer guarantees, separate rights and remedies may apply under consumer protection laws.
180-Day Satisfaction Guarantee
If you’re not satisfied with a NatureBee product, you can return it within 180 days of the original purchase date for a refund of the eligible product purchase price.
Original shipping charges are not refundable under our voluntary satisfaction guarantee, and customers are responsible for the cost of returning the product unless otherwise agreed.
Our 180-Day Satisfaction Guarantee is offered in addition to any rights you may have under applicable consumer law.
How to Make a Return
To request a return, contact our Customer Care team at:
help-desk@naturebee.com
Please include:
Your order number
The product or products you would like to return
Your reason for requesting the return
Any relevant photographs, where applicable
Our team will review your request and provide return instructions.
Where possible, we aim to begin reviewing or investigating return and product issue requests on the same business day they are received.
Please wait for return instructions before sending your product back to us and package returned products securely to help prevent damage in transit.
Return Shipping Costs
For voluntary returns under NatureBee’s 180-Day Satisfaction Guarantee, customers are responsible for the cost of returning the product.
Original delivery charges are not refundable for voluntary returns.
Different conditions apply where a product is faulty, damaged, incorrect or otherwise fails to meet an applicable consumer guarantee. In these circumstances, NatureBee will not require customers to bear return costs that should reasonably be covered by us.
Refunds
Once your return has been received and approved, please allow approximately 3–5 business days for NatureBee to process your refund.
Approved refunds will be issued to the original payment method wherever possible.
You will be notified once your refund has been processed. Depending on your bank, credit card provider or payment service, it may take additional time for the funds to appear in your account.
For voluntary returns under our 180-Day Satisfaction Guarantee, original shipping charges and customer-paid return shipping costs are not refundable.
Replacements
Where appropriate, NatureBee may offer a replacement instead of a refund.
Replacement products are subject to availability. If a suitable replacement is unavailable, another appropriate resolution may be offered.
Faulty, Damaged or Incorrect Products
If your order:
Arrives damaged
Contains an incorrect product
Does not arrive
Appears to be faulty
Is significantly different from its description
please contact NatureBee as soon as possible at help-desk@naturebee.com.
Please provide:
Your order number
Details of the issue
Photographs of the product and packaging where appropriate
Any additional product information reasonably requested by our team
Where possible, we recommend contacting us within 30 days of dispatch for delivery-related issues so we can investigate the matter promptly with the delivery provider.
This recommended timeframe does not limit any rights or remedies available to you under applicable consumer law.
NatureBee aims to begin reviewing or investigating these issues as quickly as possible and, where practical, on the same business day.
Depending on the circumstances and applicable law, an appropriate remedy may include a replacement, refund or other remedy.
Damaged or Leaking Deliveries
If a product arrives broken, damaged or leaking, please contact us as soon as possible.
Where possible, include photographs showing:
The affected product
The internal packaging
The external parcel or box
Any visible damage or leakage
Please keep the affected product and packaging until our team has reviewed your request, unless it would be unsafe or unreasonable to do so.
New Zealand Consumer Rights
NatureBee is a New Zealand-based business, and New Zealand customers may have rights under the Consumer Guarantees Act 1993.
These rights apply in addition to NatureBee’s voluntary 180-Day Satisfaction Guarantee.
Nothing in this policy is intended to exclude or limit consumer rights that cannot legally be excluded.
Australian Customers
Australian customers may also have rights under the Australian Consumer Law.
These rights apply in addition to NatureBee’s voluntary 180-Day Satisfaction Guarantee and are not limited by the return conditions that apply to voluntary returns.
International Returns
NatureBee currently ships to New Zealand, Australia, the United States and Canada.
If you need to return an international order, please contact our Customer Care team before sending the product back. We will provide the appropriate return instructions.
For voluntary returns under the 180-Day Satisfaction Guarantee, customers are responsible for international return shipping costs.
Consumer rights may vary between countries. Nothing in this policy is intended to exclude or limit rights that cannot legally be excluded under the laws applicable to your purchase.
Need Help?
If you have questions about a return, refund or product issue, contact the NatureBee Customer Care team:
Email: help-desk@naturebee.com
For enquiries relating to an existing order, please include your order number and relevant product details so our team can assist you as quickly as possible.