Shipping Policy

Shipping & Delivery

NatureBee currently ships to New Zealand, Australia, the United States and Canada. Orders are carefully packed for delivery and are typically processed within 1–2 business days.

Shipping costs and estimated delivery times vary by destination and are outlined below.

Shipping Rates & Delivery Times

*Estimated delivery times apply after your order has been dispatched.

Delivery estimates are provided as a guide only. Rural and remote locations, customs processing, peak periods and carrier delays may result in longer delivery times.

Final shipping costs will be confirmed at checkout.

Order Processing

Orders are typically packed and dispatched within 1–2 business days.

Orders placed before 2:00 PM NZT (GMT+12:00) Monday to Saturday will usually begin processing on the same business day.

Orders placed after this time, or on weekends or New Zealand public holidays, will usually begin processing on the next business day.

During major sales, promotional periods or other periods of high order volume, processing may take slightly longer.

Standard Shipping

NatureBee currently offers standard shipping only for most orders. Express shipping is not generally available.

Available delivery options and the final shipping charge for your order will be displayed at checkout.

International Shipping

NatureBee currently ships internationally to:

• Australia
• United States
• Canada

International delivery generally takes 6–13 business days after dispatch, although delivery times may vary depending on the destination, carrier and customs processing.

Some products may be subject to import or destination-country restrictions. Customers are responsible for ensuring that products ordered are permitted for import into their destination country.

International orders may also be subject to customs duties, taxes or import charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs processing may also cause delays beyond NatureBee’s estimated delivery timeframe.

Rural & Remote Deliveries

Orders can generally be delivered throughout the countries we service; however, rural and remote locations may require additional delivery time.

Where carrier restrictions or additional delivery conditions apply, available options will be confirmed during checkout.

Tracking Your Order

Where tracking is available, tracking information will be provided once your order has been dispatched.

Please allow some time after receiving your dispatch confirmation for tracking information to begin updating in the carrier’s system.

Incorrect Delivery Addresses

Please check your delivery address carefully before completing your order.

If an order is returned to NatureBee because an incorrect or incomplete delivery address was supplied, additional shipping charges may apply to resend the parcel.

If you notice an error in your delivery details, please contact NatureBee as soon as possible. Once an order has been dispatched, we may be unable to change the delivery address.

Order Changes & Cancellations

If you need to change or cancel your order, please contact NatureBee as soon as possible.

Once an order has been dispatched, it can no longer be cancelled or changed.

Delayed, Lost or Damaged Orders

If your order has passed its estimated delivery timeframe, please check any available tracking information first.

If you believe your parcel has been lost in transit or your order arrives damaged, please contact our Customer Care team and provide:

• Your order number
• Details of the issue
• Photos of the product and packaging where applicable

Our team will review the issue and, where required, investigate it with the delivery carrier.

Returns & Refunds

For information about returns, refunds and product issues, please refer to our Returns & Refunds Policy.

Shipping charges may not be refundable in all circumstances. Please review the Returns & Refunds Policy for full details before returning an item.

Need Help?

If you have questions about shipping or an existing order, please contact the NatureBee Customer Care team.

When contacting us about an existing order, please include your order number so we can assist you as quickly as possible.